When Crisis Calls, They Answer at 4 a.m.
By Alex Keilty, American Red Cross Volunteer
The phone calls often come in the middle of the night—when most people are still asleep. Whether it’s the fire department, the local emergency manager or the American Red Cross headquarters on the line, the message is always urgent. There’s been an emergency. People need help. And it’s the job of the Community Disaster Program Manager (CDPM) to make sure the Red Cross is there, ready to respond.
Michael “Mig” Rampa knows that call well.
Around 4 a.m. this past January, his phone rang with news of a fire in an 80-unit apartment complex in Oakland, Calif. Mig, who has served as CDPM in Alameda County for about a year and a half, sprang into action. He quickly dispatched his team of volunteers to the scene. When they arrived, the situation was already dire. They reported back: “We have 40 people already that are on the corner that have nowhere to go.”
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