Tag Archives: Training Services

After years of direct service to clients, Lorraine Jacobs now trains other volunteers

lorraine-jacobs_420x279Earlier this year, American Red Cross volunteer Lorraine Jacobs received the 2019 Clara Barton Award given by the Central Coast Chapter. Named after the organization’s founder, the award honors a volunteer for service in Red Cross leadership positions over many years. In Lorraine’s case, one look at her Red Cross resume makes it clear why she received the prestigious award.

Beginning with a deployment in the aftermath of Hurricane Katrina, Lorraine has exemplified outstanding service through her work with the Central Coast Chapter, our region, and beyond. She has devoted her time and care through long-distance deployment in shelters, training, information and planning, fundraising, and Volunteer Management. Lorraine, who has supported Red Cross staff and clients as both a full-fledged volunteer and employee, is currently volunteering as part of the regional Workforce Team.

Before beginning her Red Cross service in response to Katrina, Lorraine first came in contact with the organization following the 1989 Loma Prieta Earthquake. When the destructive quake caused significant damage to her and her family’s Soquel area home, Lorraine remembers the Red Cross sharing resources to help them with short-term rental expenses. The memory of that support has stayed with Lorraine in the years since, motivating her to continue to help people facing similar devastation and displacement.

In the following Q&A, Lorraine discusses those and other Red Cross experiences, what inspires her to respond to those in need, and what motivates her now to encourage other volunteers to do the same.

What inspired you to start volunteering with the Red Cross?

I began my work with Red Cross as a volunteer in 2005 with Hurricane Katrina. The images of the devastation, scope of the disaster, and the need for volunteers coincided with my ability to deploy at that time in my life. From a young age, I had volunteered for humanitarian causes. So the Red Cross work felt like a good fit.

What lines of service have you participated in?

In the Hurricane Katrina disaster response, I began working in a shelter and continued on to what is now called Recovery. During subsequent deployments, I worked in Information & Planning, Logistics, Staffing, Training, ERV driving, and continued with Recovery. My concentration now is on Training, and I really enjoy it.

What are some of the more challenging and uplifting moments you’ve experienced in your various roles with the Red Cross?

My experience has helped me hone my listening skills. After 14 years of Red Cross work, I am not done developing this skill. But I see it more as an opportunity for growth rather than a challenge.

My work with our clients, with people who have been affected by disasters, has also been both challenging and rewarding. The losses our clients sustain are sometimes life-changing. The challenge has been trying to figure out how I can best work with a client and help him or her move through the maze of other agencies set up to help. The reward is less simple to articulate. In fact, it is somewhat indescribable for me. When I listen to a client’s story, or help a person through difficulty, it translates to a feeling of hope. I really believe that connecting with and understanding others builds a network of common ground for shaping our future.

These days my work is more in the area of preparing other volunteers. After working in many other areas of Red Cross, I feel my skills now are best utilized in the facilitation of disaster training at Red Cross. I treasure the Principles, Values, and Mission Statement of Red Cross. Our learning platforms support these well. The opportunity exists to help volunteers find their way in our large organization by facilitating an understanding of how the Red Cross mission translates into care for others.

It is so uplifting to see volunteers progress through training and their disaster-response experiences, learn how to do the best job possible helping meet clients’ needs, and — in the process — learn a lot more about themselves.

What advice would you give people interested in volunteering with the Red Cross

There are several things I would recommend prospective volunteers do. I would recommend they start by educating themselves by utilizing Red Cross classes to choose a starting place. I think it can be very helpful to find a mentor in their chosen field. Listening to experienced volunteers and staff members is also an important step. I also always tell prospective volunteers to be flexible, as Red Cross disaster work often happens in real-time under pressure. And last but not least, I advise people to regularly re-evaluate how the work is going for them. The Red Cross is a big organization with a lot of different opportunities for service.

What does being a recipient of the Clara Barton Award mean to you?

As this award is in recognition of Red Cross work I have done for many years, receiving it from my local chapter is a particularly great honor. I am more appreciative of it than I can say.

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Become a Red Cross Volunteer: You can make a difference in Monterey, San Benito, or Santa Cruz County by becoming a volunteer with the American Red Cross. Volunteers constitute about 94 percent of the total Red Cross workforce to carry out our humanitarian work. Red Cross volunteers are trained to meet the needs of those affected by disasters, providing food, shelter, and comfort for families affected by major disasters such as fires, floods, and earthquakes as well as helping local residents prepare for and recover from emergencies of all kinds. We’ll find the position that appeals to you and allows you to use your skills and talents. Email VolunteerCCC@redcross.org to get started.

About the Author: Fleur Williams is a volunteer writer for the Central Coast Chapter of the American Red Cross. A resident of Aptos, Fleur is a freelance writer with a focus on the arts, culture, and humanity.

Silicon Valley Chapter, American Red Cross thank FAST for a job well done

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Red Cross volunteers Liz Dietz, left, and Peg Geringer were among those supporting FAST’s work in 2017 at the Gilroy Garlic Festival. Go to this album to see photos of FAST members at the San Jose Jazz Festival that same year.

On February 19, almost 50 people attended the last official meeting, dubbed the “FAST Finale,” of the Silicon Valley First Aid Services Team, or FAST. The Silicon Valley FAST was founded in 1959 and was the most active of the few FAST groups remaining in Red Cross regions throughout the country. This dedicated local team of professionals served almost 25,000 hours just from the period of January 2015 through February 2019.

During its tenure, the local FAST had become a welcome sight at many of the area’s major public events such as the Gilroy Garlic Festival, the Obon Festival, Cinco de Mayo events, the San Jose Jazz Festival, and the Nike Women’s Marathon.

The Silicon Valley team provided a variety of services from stations, carts, and even bikes and walking teams. Team members applied their medical skills to perform a wide range of treatments, from first aid for minor injuries such as blisters, scrapes, and strained muscles to major medical or trauma events. The team coordinated responses with Advanced Life Support and transportation with regional EMS units.

In addition to treatment, the team provided a range of complementary services and supplies, including blood pressure checks, stroke awareness education, sunscreen, diapers, and more than a dozen over-the-counter medications such as aspirin, Ibuprofen, and Benadryl.

The team’s leadership included a chairperson, Peg Geringer, and a licensed physician, Dr. Ian Brown, M.D., from Stanford University, who served as medical advisor. At the time of its disbanding, the local FAST had 125 members. Reportedly at its peak, FAST had over 400 members. Team members consisted of Emergency Medical Technicians, Emergency Medical Responders, Registered Nurses, and other trained personnel.

Some past highlights included the use of AEDs to save a life at the Bay To Breakers in San Francisco, saving a dog from dehydration at the Gilroy Garlic Festival, supporting the Women’s March in 2016, and providing first aid to pigs, horses, and goats at the Santa Clara County Fair.

The team was a sterling example of a volunteer organization. Team members took responsibility for all operations, whether that be training, logistics, or rendering care. The team was composed of a diverse group of dedicated professionals of all ages and served selflessly for half a century.

The community and the Red Cross owe the local Red Cross FAST a great deal of gratitude for their dedication and service. Each of the team members contributed to the welfare of the community and to accomplishing the team’s mission.

We hope that FAST members will continue to volunteer their valuable time in service to the Red Cross and the community.

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About the author: Larry Dietz is a Colonel (Retired), U.S. Army Reserve, as well as a dedicated Red Cross public affairs volunteer in the Silicon Valley Chapter.

Her son’s heroism reintroduced this dedicated board member to the Red Cross

chris-carlton_420x279Chris Carlton’s work for the American Red Cross is plenty heroic: She has served tirelessly on the Silicon Valley Chapter’s Board of Directors for seven years, including two years as board president; she is currently serving as chair of the board’s Development Committee; she has generously supported the Red Cross with financial donations, qualifying her to be a Tiffany Circle member; she has served on the Tiffany Circle Council; and several years ago she even helped draft Culture Initiative values for the Pacific Division.

With that kind of a Red Cross portfolio, it’s easy to see why Chris was selected to receive the chapter’s Clara Barton Award for 2018. The award, named after the founder of the Red Cross, recognizes a volunteer for service in a series of leadership positions held over a number of years; it was given to Chris at the chapter’s Volunteer Recognition Dinner at Testarossa Winery in Los Gatos last spring.

While Chris is proud of her Red Cross efforts, she is the first one to say that her devotion and dedication to the organization stems from the actions of the real hero of this story: her son, Evan.

Evan’s heroism occurred nearly 10 years ago, as he and a girlfriend were returning home from a San Jose Shark’s game. Waiting for a train at the nearby Diridon Station, the couple struck up a conversation with a man and his grandson. “My son turned away for a minute, and when he turned back, the man was on the ground,” Chris says. “The gentleman was turning purple.”

Without hesitation, Evan asked anyone within earshot if they knew CPR; no one responded. “So he just took it upon himself to attempt to revive the man,” Chris says. “Evan started doing mouth-to-mouth resuscitation, and another person nearby subsequently joined him to start chest compressions.”

When the paramedics arrived, they attempted multiple times to restart the man’s heart with a defibrillator. Eventually, they took the victim away in an ambulance.

Evan returned home that fateful night, believing that the man he had tried to save had not made it. “He was pretty depressed about it,” Chris recalls.

Then, some two months after the incident, the family spotted an article in the San Jose Mercury News. In the column, the writer was relaying a message from a reader who was recovering from a heart attack suffered at the train station after a Sharks game. The survivor was looking for a young man he had been speaking to — and who had led the effort to save him that night. He was looking for Evan so he could thank him.

Evan’s family responded on his behalf, and shortly after that, the man (“Paul”) and Evan met. Following their exchange, Paul decided to nominate Evan for a Red Cross Award. Not surprisingly, the nomination was well received by the local chapter, and in 2010, Evan received a Good Samaritan Hero Award. (See this video featuring Evan and Paul.)

Paul was fortunate that night: Evan had worked as a lifeguard for several years, so he was skilled in CPR; and the person who assisted Evan was studying to be an EMT. “It was the two boys, basically, who worked hard to save the man’s life,” Chris says.

Her son’s lifesaving efforts did more than fill Chris and her husband with justifiable pride: The incident spurred them to both get recertified in first aid and CPR themselves. Their Red Cross training put them in touch with chapter personnel, and eventually Chris was asked to join the local Board of Directors.

“Many years ago, I had taken a first aid training class from the Red Cross,” Chris says. “I also taught a first-aid class for a while, but then my career [in high-tech in Silicon Valley] got very busy so I just had to drop it.”

But, since reconnecting with the Red Cross, Chris Carlton has more than made up for her gap in service. While her volunteer work can be time-consuming, it comes with real benefits, says the former HR executive.

“I get to work with people who are on a humanitarian mission,” Chris says. “They are down to earth, put other people first, and are willing to do whatever it takes to help others.”

In other words, she gets to work with people like her own son, Evan.

Helping people is a team sport

Photo of attendees at the boot camp

The American Red Cross Silicon Valley Chapter office in San Jose was the site of a well-attended training “boot camp” on January 20 that introduced local members of Rotary International and other attendees to the many volunteer opportunities available through the American Red Cross. (Photo: Sasha Boyko)

For more photos of the day-long event, please go to this Flickr album.

Two of the world’s leading service organizations — the American Red Cross and Rotary International — joined forces on Sunday, January 20, for an all-day “Red Cross Training Boot Camp.” The session, held at the Silicon Valley Chapter in San Jose, was designed to provide Rotarians and other attendees with “Shelter Fundamentals” training and to expose them to the many Red Cross volunteer opportunities. Read more

Emergency underscores value of health, safety classes

We all have been reminded of the value of periodically taking the first-aid, CPR, and other health and safety classes that are a staple of the American Red Cross. Like many of us, Nisha Baxi, a member of the Board of Directors of the American Red Cross of the Silicon Valley, did not fully appreciate the classes’ value — until a recent day in San Jose. In a “thank you” note she shared with her Red Cross colleagues, Nisha tells a story that should motivate all of us to stay current on our training. She gave us permission to post her note (and story) on this regional blog site. Read more