“I see my job as being in customer service,” says Melissa Kaplan.
That is putting it mildly. Since Melissa joined the Red Cross in 2006, she has become one of the most dedicated and essential volunteers in the Northern California Coastal Region. She volunteers more than 1,200 hours a year and has performed multiple jobs in her 15 years with the Red Cross.
Fellow volunteer Angela Thompson Hunt nominated Melissa for the Gene Beck Award, named for the long-time volunteer and board member.
“She has worked tirelessly for Red Cross for such a long time and all those behind-the-scenes tasks that let other people make progress. I would not have been able to do the kind of work I’ve done if she wasn’t there with me, backing me up.“
Navy veteran Michael Ocaranza awoke to flames engulfing his apartment. He had just enough time to grab his dog, Sparky, and race out the door as fire licked around his head. Mike ultimately suffered 1st and 2nd degree burns on his forearms and shoulders. He was hospitalized in San Francisco for two weeks.
American Red Cross volunteers and case managers, Betsy Witthohn and Cindy Jones, first contacted Mike during his hospitalization and began to put together resources for his welfare following his stay. After two weeks of care, Mike’s brother Alonzo – also a veteran – transported Mike from the hospital back to Sonoma County.
“I picked Mike up, and we went directly over to the Red Cross office,” said Alonzo. “Betsy met us outside. She had a cash card to give to Mike, some emergency supplies and a little startup money. She was really, really nice from the beginning. Her communication skills blew me away. I had never experienced anyone who put so much effort… and as a volunteer… they were helping me, too.”
Next month, Ashley Koenig of Seaside, California is set to graduate from the U.S. Naval Academy. Recently, she was stunned to learn that her American Red Cross volunteer work as a teenager helped save the lives of a family of six.
“No, ma’am…I did not at all expect that would be something I’d hear.”
In September of 2016, Ashley was 16 years old and a newly-licensed driver. She laughs as she remembers getting lost in a rural area of the city of Hollister. Ashley and several other teens were on their way to an apartment complex, as part of a Red Cross team that was installing smoke alarms in homes.
Along with Hollister fire fighters and adult volunteers, the teens installed free alarms and taught families about fire safety and emergency preparedness.
Rebecca Taylor-Ford and husband, Joe, at the Calistoga Lighted Tractor Parade in 2016. _____
Rebecca Taylor-Ford recently began her second year in service as Board Chair for the North Bay Chapter of the American Red Cross. She stepped into the role in 2019 after several years of volunteering for the Red Cross in various capacities. According to her peers, she leads with a light touch and a self-assuredness that are well-earned from personal and professional experience.
It turns out that Rebecca was also once a Red Cross client.
In 2014, Rebecca and her family survived a house fire that destroyed their home. When the Red Cross showed up, a team member helped walk the family through immediate and long-term recovery, one step at a time.
A three-alarm fire raged through an 11-unit Millbrae apartment building on the afternoon of Tuesday, April 27. Nearly 60 residents (37 adults, 19 children) were forced to evacuate as fire departments from Millbrae and San Mateo County battled a blaze that ultimately rendered the building a total loss.
Red Cross volunteers arrived on the scene wearing masks and gloves and maintained social distancing during the response. They had also undergone health screening prior to responding, one of several steps the Red Cross has undertaken to keep both its workforce and clients safe during the COVID-19 outbreak. Read more
On January 24, 2018, Alan Freberg and Laura Bellizzi were running errands only to return to their apartment and find that their home of twenty-five years had burned down. “There were ten fire engines…there had been an electrical surge,” remembers Laura.
Laura and Alan had no prior experience with the American Red Cross. “The Red Cross was there immediately,” explains Laura. “They gave us blankets and kept offering us food…It was kind of drizzling out, and I was shaking. I finally told them I don’t need another blanket, I’m not cold. I’m shaking because my house just burned down,” Laura recalls. Read more