Tag Archives: People we serve

The Oakland Firestorm: How One Volunteer Turned Personal Tragedy into Community Service

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By Anton Ghosh, American Red Cross Volunteer

In October 1991, the Tunnel Fire tore through the Oakland Hills in California, killing 25 people and injuring 150 others. The first sign that something was wrong that day was a helicopter whirling overhead while dipping water out of Lake Temescal, recalls Matthew Fryer, who lived nearby. “I drove to investigate and saw that there was a fire on the side of the road, not far away,” he said. Eventually, a police car drove by announcing everyone had to evacuate.

Matt (left) at a Red Cross shelter with City of Oakland Mayor Barbara Lee

Matt’s girlfriend helped him pack. He jokes that she packed only the clothes she liked, “leaving my favorite velour shirt!” Matt hosed down his plants and yard until the water stopped working and they fled to his brother’s house a couple of miles away. From there, they watched the fire wreak havoc.

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A Community United after Tragedy in Oakland 

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Oakland Mayor Barbara Lee visited the Oakland shelter to meet those affected by the fire. Photographer: Chris Raponi | American Red Cross

By: Carolina Dratva, American Red Cross Volunteer

When I arrived at a shelter in Oakland, Calif., set up in the wake of a devastating apartment fire, I immediately noticed a young girl. She was no older than 13 and was caring for her six-month-old sister, the youngest resident in the shelter. I could only imagine the fear and uncertainty they must have experienced after being forced to evacuate a fire so severe that it left approximately 70 people displaced and sent four people to the hospital.

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9/11 Anniversary: After Decades of Deployments, One Experience Shaped Them All

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By: Jill Feldon, American Red Cross volunteer

Diane St. Denis has deployed more than 30 times over 31 years with the American Red Cross, helping people in the aftermath of terrible floods, hurricanes, tornadoes and wildfires across the country. But nothing affected her more than her volunteer experience at the World Trade Center following the terrorist attacks on September 11, 2001.

“It was really the first time I truly understood that what we do makes a difference in people’s lives,” said Diane.

Diane St. Denis has worked as a nurse and volunteered with the American Red Cross for more than 30 years, helping people following disasters of all kinds. But she said she never understood the difference she makes with the Red Cross until her experience after 9/11.
Diane St. Denis has worked as a nurse and volunteered with the American Red Cross for more than 30 years, helping people following disasters of all kinds. But she said she never understood the difference she makes until her Red Cross experience after 9/11.

Twenty-five years ago today, the American Red Cross responded to the tragedy by helping people around the country and the world. More than $1.1 billion in generous donations were used to fund massive relief and recovery efforts and help more than 59,000 families affected by the terrorist attacks. The Red Cross held blood donation drives, served millions of meals and snacks, opened dozens of shelters for people who were left stranded and connected countless people to emotional support and health services. It was one of the largest disaster responses in history – made possible thanks to volunteers like Diane.

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One Year Later: Resilience (and Romance) in the Wake of Devastating Disaster

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Story and photos by Barbara Wood, American Red Cross volunteer

Polina Ken searches through the ashes on her property. She saved almost nothing from the flames because she was outside watering down her home when she was told to evacuate, jumping in her car with only her phone and the clothes she was wearing after trying unsuccessfully to find her dog, Waldo.   

What happened to Polina Ken one year ago on September 2, 2025, when a lightning-sparked fire turned her Chinese Camp home and almost everything she owned to ash and mangled metal, might lead some to self-pity.  

Not Polina, who as a Cambodian refugee has had to rebuild her life from scratch more than once.   

“I’m tough. I do anything to survive. I don’t give up,” Polina said after the fire.   

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Resilience After Disasters

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By Executive Director of Central Valley Chapter Lori Wilson

Lori Wilson (L) with Mayor Camacho (R).

CORRECTION (July 31, 2026): An earlier version of this story incorrectly identified Mayor Camacho of Saipan as former Mayor Carlos Camacho from Guam. The error has been corrected.

In July, I had the privilege of touring the island of Saipan with Mayor Camacho as an Elected Official Liaison (EOL), visiting families whose lives have been deeply affected by Typhoons Sinlaku and Bavi alongside him. As we went from home to home, we listened to their stories, learned about their most pressing needs and witnessed firsthand the remarkable resilience that continues to shine through despite so much loss and uncertainty.

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Gale Carli’s Journey to Saipan Revealed the Best of Humanity After Disaster

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When retired nurse Gale Carli from San Mateo County arrived in Saipan seven days after Super Typhoon Sinlaku devastated the U.S. territory in the western Pacific Ocean, the signs of destruction were impossible to miss. 

Red Cross volunteer Gale Carli in Saipan.

“The electricity was off, so driving was treacherous,” Carli recalled. “There were trees down, power poles down, lights down, and you could tell that something disastrous had happened.” 

Sinlaku, an exceptionally powerful Category 5-equivalent storm, blew through the Northern Mariana Islands in mid-April, unleashing catastrophic flooding and sustained winds approaching 180 miles per hour. The storm left the tourism-dependent island struggling to recover. Trees were stripped bare, roads were littered with debris, and much of the lush tropical landscape had turned brown after exposure to salt water. 

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