Tag Archives: Volunteers

From Guerrero to California: Jesús Sotelo’s Quiet Revolution of Service

By Alvaro Martinez and Mason Hodges, American Red Cross Communications Volunteers

Click here to read this story in Spanish

When disaster strikes, Jesús Sotelo doesn’t hesitate — he acts.

Born in Acapulco, Guerrero, México, Jesús grew up in a community where music, faith and service were deeply woven into everyday life. In the 1980s, he and a group of friends formed “Lobos,” an informal volunteer team that assisted people in crisis. Their efforts led them to collaborate with Protección Civil and receive training from the Cruz Roja Mexicana, where Jesús learned paramedic-style skills and embraced a guiding principle: “If there is an accident, you must help.”

Though he didn’t pursue a formal paramedic career, Jesús’ dedication to helping others never wavered. That same spirit followed him when he moved to the United States. What began as a temporary stay became permanent—and so did his desire to serve. Despite language barriers and unfamiliar systems, Jesús found his way to the American Red Cross, applying online and quickly becoming a trusted volunteer at shelters, community events and training sessions.

“You don’t need permission,” he said. “Just ask, ‘What’s next?’ and get involved.”

Jesús’ journey took a challenging turn when he became seriously ill. Hospitalized for two weeks, he was diagnosed with prostate cancer. The treatments were grueling, but his resolve remained strong.

“You have two paths,” he explained. “Surrender or fight. I choose to fight.”

Faith and family became his anchors. His wife and fellow Red Cross volunteer became a pillar of support, and his pastoral studies gave him strength. Even during treatment, Jesús continued volunteering. His service became a source of healing and purpose.

“What you do matters. Even when it’s hard. Even when you’re scared.”

Jesús’ story is a powerful reflection of Hispanic heritage — not just through tradition, but through action. His presence at the Red Cross helps bridge cultural and language gaps, offering comfort and connection to Spanish-speaking communities. He hopes to see more Latinos step into service, not only as volunteers, but as leaders too.

He’s received medals and local honors, but for Jesús, the true reward is knowing he made a difference. He dreams of one day becoming a Red Cross employee and writing a book that shares his journey and inspires others.

“Live in the present,” he said. “This moment is the only life we have. Serving with humility is a powerful legacy. Faith without action is not enough. If you believe, act.”

Jesús didn’t wait for perfect conditions, and you don’t have to either. Whether you speak Spanish or English, whether you’re new to volunteering or have years of experience, your help is greatly needed.

Join Jesús and thousands of others making a difference. Visit redcross.org/volunteer to sign up today.

Hurricane Ian Anniversary: From Highway Patrol to Humanitarian Aid

American Red Cross volunteer Melody Heilmann

The woman, and many of her neighbors, had been eating only canned food and storing very limited perishables in coolers since a hurricane had hit their homes weeks before, American Red Cross volunteer Melody Heilmann says. She chokes up as she recalls the woman screaming at the top of her lungs with joy when she was told she qualified for financial assistance from the Red Cross, “Oh my god, I can get a refrigerator now!” The woman was one of many people that Melody helped while volunteering for the Red Cross three years ago during Hurricane Ian.

This assignment was one of eight times Melody has responded to a disaster with the Red Cross, including after the wildfires in Chico, Calif. and Lahaina, Hawaii. Arriving just two days after the catastrophic fires in Hawaii, Melody vividly recalls people who arrived at the shelter still covered in soot and missing their shoes because they lost them when they fled from the deadly blaze. Although it can be very sad to meet people at what might be the worst time of their lives, seeing how the Red Cross helps them is very rewarding.

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2025 Chapter Focused Volunteer Awards

Each year, our chapter proudly honors two extraordinary individuals whose dedication and service embody the very heart of the American Red Cross mission. The Volunteer of the Year Award is presented to a volunteer who has made a significant impact over the past year—contributing meaningfully to our operations, programs, and services while exemplifying the true spirit of volunteerism. The Clara Barton Honor Award for Meritorious Leadership, our chapter’s highest, once-in-a-lifetime recognition, celebrates a volunteer whose sustained leadership and collaborative spirit over many years have helped shape and strengthen our ability to serve the community. Join us in celebrating this year’s remarkable honorees.

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One Trauma, Several Big Hearts, and an Unforgettable Outcome

Midday Sunday, on Presidents’ Day weekend, 2025, anyone driving along I-880 near Oakland, Calif.’s Laney College would have seen a large black plume of smoke dangerously close to the freeway, billowing towards Lake Merritt. An RV fire had erupted on that dry but overcast day, its flames marking the beginning of an unusual reunification story involving at least two organizations, some very dedicated people, and a cat.

Marsha sleeping soundly under the care of her “good samaritan”

Found After Flames

A day or two after the smoke cleared, “a good samaritan,” as Red Cross Northern California Coastal Region volunteer Jessica Shobar recently said, “found a lost kitty in San Leandro…hiding under a car, badly burned, and covered in soot.” Though the kitty’s wounds were substantial—with blackened and singed paws, face, and body—she was alive. And though the distance from the fire was exceptional and the kitty didn’t have a microchip, her luck would later be viewed as extraordinary because the good samaritan and San Leandro’s Animal Control coaxed her into a carrier and took her to a local clinic. This was especially fortunate because if she’d been found in Oakland, she might have been sent to a shelter and never would have landed where the key ingredients for reunification were available.

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On Being a Shelter Volunteer: My First Deployment Experience 

Volunteer Disaster Supervisor Jerome Thierry (center) has been involved with the American Red Cross since he was a child in Los Angeles in 1977. Given his experience, he supports newer volunteers like Jill Feldon (left) and Keturah Fenicle (right) as shelter team leader. 

It’s true: you will meet some amazing people, you will have “a-ha” moments that will stick with you for the rest of your life, your adrenaline will soar, you will learn a ton and you’ll face long stretches of tedium punctuated by a flurry of activity. 

All these moments are yours to experience if you respond to a disaster as an American Red Cross volunteer.  

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Building un-fur-gettable memories: A Red Cross volunteer helps veterans and dogs connect in the Central Coast Chapter

Each time a team of dogs and their handlers descends on the Major General William H. Gourley VA-DoD Outpatient Clinic in Marina, California, American Red Cross volunteer Penny Mount cannot help but feel a sense of satisfaction.   She knows these dogs have a meaningful impact on patients, less than a year after their first visit as part of the first Red Cross’s Animal Visitation Program (AVP) in California’s Central Coast.

Penny started the AVP program in November 2024 at the request of her supervisor, Nikki Rowe. She had never built a similar program and “I knew nothing about therapy dogs,” says Penny.  So, she reached out to local resources, including the Alliance of Therapy Dogs. 

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