Relentless in their help

Photo by Brad Zerivitz | American Red Cross
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Navy veteran Michael Ocaranza awoke to flames engulfing his apartment. He had just enough time to grab his dog, Sparky, and race out the door as fire licked around his head. Mike ultimately suffered 1st and 2nd degree burns on his forearms and shoulders. He was hospitalized in San Francisco for two weeks.
American Red Cross volunteers and case managers, Betsy Witthohn and Cindy Jones, first contacted Mike during his hospitalization and began to put together resources for his welfare following his stay. After two weeks of care, Mike’s brother Alonzo – also a veteran – transported Mike from the hospital back to Sonoma County.
“I picked Mike up, and we went directly over to the Red Cross office,” said Alonzo. “Betsy met us outside. She had a cash card to give to Mike, some emergency supplies and a little startup money. She was really, really nice from the beginning. Her communication skills blew me away. I had never experienced anyone who put so much effort… and as a volunteer… they were helping me, too.”
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