Category Archives: Large Disasters

California Storms Response: Stories of the Helpers

By Alex Keilty/American Red Cross 

Hundreds of American Red Cross disaster workers are in California, helping people impacted by this two-week stretch of back-to-back severe weather.

Lunch is served, thanks to Red Cross husband-and-wife volunteer team Lillian and Jeff!

The relentless storms have caused flooding, landslides, power outages, severe damage to roadways and numerous evacuations from one end of the state to the other. Almost 470 trained Red Cross disaster workers are helping people in California. Here are some of their stories.

“We enjoy having different scenery from our retired life,” says Lillian, who is serving meals with her husband at the Red Cross shelter in San José that was opened in response to flooding in the area.

“We don’t like sitting around,” says Jeff, and so they volunteer together here and also deliver blood donations to hospitals three days per week for the Red Cross.

“Lots of listening.”

That is what Gale, a retired Nurse, says is a big part of her day as an American Red Cross disaster health services volunteer in San José.

“I am helping people by listening, or helping them get lost medications, helping them get a cane or a walker,” says Gale.

“They want to know that somebody is here to support them.”

Gail Carli, San Mateo Volunteer

“This is my first rodeo,” says American Red Cross volunteer Fernando. It’s his first time volunteering at a shelter set up in response to flooding in San José. 

“I am impressed by how many people are willing to volunteer from other states, to come out from their homes and help us in California,” he says. 

Fernando is part of a team of volunteers from across America who are providing beds and meals to people impacted by flooding.

Red Cross volunteer, Anthony, from West Virginia

“When I go home I lock myself in the house to decompress and think about what I have been through,” Anthony says, of how he deals with the hardest parts of volunteering in disaster areas. 

Anthony has experienced the emotional ups and downs of being an American Red Cross volunteer numerous times, helping in shelters and assessing damage to people’s homes after disasters. 

Anthony flew into San José this week from West Virginia to help at a shelter at Seven Trees Community Center for people who have been affected by flooding. 

But it’s not all tough times as a volunteer. The best parts include travel to new places, sightseeing when off duty and visiting friends in other cities, according to Anthony. 

“I jam in some fun every time,” he says. 

After Lisa finishes her shift as a Disaster Health Services volunteer for the American Red Cross, she will catch a few good hours of sleep and then wake up at 4:30 am to get to her day job as a Registered Nurse in a hospital caring for children after surgery. 
 
How does she do it all? 
 
“I just figure out how to juggle it because it’s important to me,” she says. “These people are in an incredibly challenging situation,” she says about the residents seeking refuge from flooding across California.

The Red Cross relies on people like Lillian, Jeff, Gail, Fernado, Anthony and hundreds more volunteers who offer shelter and compassion to people affected by disasters please visit redcross.org/volunteer.

Shelter from the Storm

“You feel good. You’re glad to do something.”

John Sternberg

Volunteer John Sternberg flew to California from Kentucky to help with the Red Cross response to the powerful storms and flooding. John joined other Red Crossers to help set up a shelter at the Sonoma County Fairgrounds in Santa Rosa. He also welcomed new shelter clients and got them settled in with a cot and a blanket.

“We’ve met everybody in the shelter here. I’ve talked with them and dealt with them.” Volunteers are available to listen to evacuees’ experiences and help them begin to recover and process the experience they went through.

Volunteer Andy Witthohn of Santa Rosa also is working in the shelter. He and his wife Betsy first volunteered with the Red Cross in 2017 when the devastating Tubbs fire swept through Sonoma County.

“There was a disaster headquarters and we walked in and said ‘what can we do?’”

Andy sorted clothing, drove supply trucks and distributed food and cleanup kits to fire-ravaged neighborhoods.

“It was very tough. Friends of mine lost their homes. It was very difficult.”

Now during the California floods, Betsy is working at Disaster Headquarters while Andy is in the Santa Rosa shelter, serving up food with a smile and friendly conversation. The people staying in the shelter say they are thankful for people like John and Andy.

“Amazing. I’m very grateful,” says Erick Langbehn. “I just needed someplace to get out of the rain for a little bit. I can’t sleep in my car. It’s a Challenger so that’d be a little hard he says, laughing. “If this wasn’t here, then I don’t know what I’d do.”

Wajeeda Curtiss of Guerneville is staying in the shelter with her teenaged son. Her apartment building sits safely above the Russian River, but they lost power days ago. “We stayed in a hotel a couple of nights but I didn’t want to use up my money for a hotel, so I decided to just come here.”

Wajeeda says she has been homeless in the past, and that she is grateful for this temporary home with the Red Cross. “Just be thankful for what you do have. The food here’s good. I can’t complain. I like that they always have water and snacks, something available.”

Everyone is welcome to take refuge inside the Red Cross shelters, as the storms continue to pound the region.

To find a shelter, or to learn how you can help those hit hard by the rain and floods, visit redcross.org, or call 1-800-REDCROSS.

“I’m here to help, and I care.”

Margot Simpson, Alameda County Volunteer of the Year

By Marcia Antipa

Margot during the Lake County fires of 2015

Margot Simpson has responded to hundreds of house and apartment fires in more than a dozen years as a Red Cross volunteer. One of those Disaster Action Team (DAT) calls happened on a summer day at a 12-unit apartment building in Oakland.

“The residents were all standing outside; they were not all friendly with each other, so it was kind of a tense situation.”

Margot acted quickly, rallying her Red Cross trainees to gather information and hand out comfort kits filled with toiletries.

“It got interesting because two of the residents almost came to blows arguing out in front of the building. I had to step up to them and say ‘Look, we’ll leave and nobody gets help if you two don’t stop.’ So they did.”

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Stan Massie keeps the Red Cross connected

Stan Massie — recipient of the Contra Costa Volunteer of the Year Award — still has the buttons he received from completing swimming lessons with the Red Cross as a young child in San Rafael. So when he retired from the banking world in 2016, he wanted to do something that “added value to the world.” Inspired by the work done by volunteers during the 2017 Tubbs fire, he signed up to volunteer through the Red Cross website. Now he is as busy — if not busier in retirement as in his professional career.

Stan’s intake coordinator at the Red Cross pegged him for External Relations based on his corporate background. Briana Taylor, Regional Disaster Chair for the Northern California Coastal Region, served as the External Relations Lead at the time and met with Stan to discuss the commitment. Over coffee, Briana described the role with a “broad brush.” Stan said yes.

He’s been in action ever since.

“Once I got in, they pulled me into multiple positions,” Stan says. “First it was the External Relations Committee, then the Contra Costa Leadership Council, the Government Relations Committee, and then the Bay Area Board of Directors.”

Stan now sits as chairman of Contra Costa Leadership Council and still works in External Relations with elected officials and County partners.

“Last fall, I deployed for the first time and was assigned to Monterrey County to work in the Office of Emergency Services (OES),” Stan says. “My main job today is to work with partners throughout the county, fire, health, the Board of Supervisors, etc., so that when disaster strikes, we can get services quickly where needed.”

Stan is busy outside of his Red Cross work, looking after two grandchildren from time to time and attending to other family needs. And then there is the occasional game of golf.

“I like to tell people ‘just be realistic and honest about the time commitment,’” Stan says. “If you want to do [this] well, you’ll need to put in the time.

Stan hopes to recruit for the leadership positions he’s filled over the last several years. “All volunteer positions take time to fill and succession is very important to keep the continuity with our partners.

Stan says he sticks close to the Red Cross work for the same reason he signed up. “I thought volunteering would be showing up at an event or shelter. I didn’t want to do something that mimics my corporate world. But now I know I can do both.”

Lisa Ann Rohr, American Red Cross Service to the Armed Forces (SAF) Program Manager Returns from Iraq

Narrated to Lawrence D. Dietz, Public Affairs Officer, Red Cross Northern California Coastal Region

SAF Mobile Staff, Team 44
(Masks required in Germany)

Lisa Ann Rohr was one of nine Red Cross SAF Mobile personnel who left the U.S. for overseas duty from August 2020 to April 2021. Lisa Ann was one of two Red Crossers initially stationed in Iraq, at the diplomatic post Baghdad Diplomatic Support Center (BDSC).

Lisa Ann’s core U.S. roles and responsibilities for SAF in the Northern California Coastal Region of the Red Cross are Follow-up Casework, Military Treatment Facility (MTF) programs, including Licensed Medical Volunteer placement, and Military Entrance Processing Station Briefing program management.

As for deployments, Red Cross SAF Mobile Staff are assembled into rotating deployment teams from Continental US and Outside Continental U.S. Red Cross regions for a six-month mission. Lisa Ann, with her eight colleagues, were known as Team 44.

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The “girl from high tech” finds renewed purpose with the Red Cross

Suzie Hall

The American Red Cross honored Suzie Hall with the Clara Barton Honor Award for Meritorious Volunteer Leadership in Sonoma County for her extensive volunteer efforts. Named after the founder of the American Red Cross, this award recognizes a volunteer for service in a series of leadership positions held over several years.

The top-honor recipient joined the Red Cross back in 2014 through San Jose’s local chapter. Following her departure from a career in Silicon Valley at Apple Inc., Suzie searched for a new community to call home. Hall sought a slower pace of life and desired to be closer to friends and family, so she put down new roots in Oakmont in Santa Rosa. She quickly dedicated her time and energy to a volunteer leadership position within the Red Cross using her IT and seasoned management experience to serve the needs of the organization.

Her current focus is on the Volunteer Connection Tech Team and she works with two other volunteers – Linnea Dunn and Ayman Baydoun. Hall’s expertise and strong leadership help manage and streamline the system. If volunteers have an issue or question, they can write in for support. “It’s a huge system that runs the lifeblood of how we communicate with everyone.” Volunteers update their availability and accept shifts, among other things.

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