On September 27, 2024, Richard Castellon, then an off-duty police officer with the Monterey Police Department, was walking through the hallway of his Virginia apartment complex when he noticed an unconscious man lying in the gym. Without hesitation, Richard rushed to help. He quickly checked on the man, found him unresponsive and immediately called 911. While requesting an AED from the apartment staff, he began performing CPR.
For Mari Montelongo, joining the American Red Cross wasn’t just a career move, it was a calling.
Since stepping into her first role as a Disaster Program Specialist in 2023, Mari has quickly become a vital part of the Central California Region’s disaster response efforts. Now serving as the Regional Disaster Action Team (DAT) Manager, she leads with heart, purpose and a deep commitment to helping others.
“I was drawn to the humanitarian aspect of the Red Cross,” Mari shared. “We go out to assist anyone in need — being the shoulder they can cry on or lean on in a devastating circumstance.”
In her current role, Mari ensures that volunteers are trained and supported, facilitates virtual courses for new and aspiring volunteer leaders and compiles weekly reports that summarize the region’s disaster response activities to inform her peers about the daily impact of the DAT’s work. She also supports national-level calls, stepping in when an urgent resolution is needed. Her work is both strategic and deeply personal.
One of her most cherished memories is attending the annual Central Valley Heroes Awards, where community members are honored for lifechanging acts of service. “Being able to recognize those who have saved lives or made a difference in their community is so humbling and rewarding to see,” she said.
Mari’s impact is felt not just in the logistics of disaster response, but in the quiet, powerful moments of human connection. “I’ve spoken directly with home fire survivors who’ve lost their homes, their belongings and sometimes even loved ones,” she reflected. “Witnessing their shock and being able to transform that into a sense of relief when they see the Red Cross, it’s a humbling and powerful experience.”
Her dedication is deeply rooted in her upbringing and heritage. As the youngest of three sisters in a close-knit family of five, Mari was raised with strong values and a deep appreciation for education and culture. “My parents were incredibly supportive of what we were passionate about,” she described. “They made sure we had access to higher education, an opportunity they never had themselves.”
Her Hispanic heritage continues to shape her approach to service. “Going to Mexico and seeing strangers treat you like family falls hand in hand with how we treat our volunteers, staff and those in need,” she explained. “We treat everyone with respect and open arms.”
Her parents instilled in Mari and her sisters the importance of learning the Spanish language properly for better opportunities, but also to remember their roots and the generations before them, ensuring they would carry them for their lifetime and pass them on to their future generations.
Mari believes that kindness is the most valuable legacy one can leave behind. “Wealth isn’t measured through financial streams. It’s created with the people you surround yourself with. Stay curious when meeting new people, you never truly know the story they carry.”
She’s especially passionate about encouraging Hispanic and Latino communities to prepare for disasters like home fires. “Language barriers can make people hesitant,” she noted. “But simply reassuring them that someone is always there to help can make a huge difference. Taking the time to build a plan and walk through real-life scenarios can boost confidence and save lives.”
Mari’s story is a testament to the power of compassion, culture and community. Through her work with the Red Cross, she continues to uplift others by one training, one conversation and one act of kindness at a time.
This Hispanic Heritage Month, we celebrate the generations of Latino Red Crossers who have turned compassion into action and service into tradition. Their stories remind us that when we give back, we build stronger communities and inspire the next generation to do the same.
Join the American Red Cross and help us create a more inclusive, compassionate and empowered future ─ one where every voice matters and every story is celebrated.
Get involved today at redcross.org and make a lasting impact in your community.
The woman, and many of her neighbors, had been eating only canned food and storing very limited perishables in coolers since a hurricane had hit their homes weeks before, American Red Cross volunteer Melody Heilmann says. She chokes up as she recalls the woman screaming at the top of her lungs with joy when she was told she qualified for financial assistance from the Red Cross, “Oh my god, I can get a refrigerator now!” The woman was one of many people that Melody helped while volunteering for the Red Cross three years ago during Hurricane Ian.
This assignment was one of eight times Melody has responded to a disaster with the Red Cross, including after the wildfires in Chico, Calif. and Lahaina, Hawaii. Arriving just two days after the catastrophic fires in Hawaii, Melody vividly recalls people who arrived at the shelter still covered in soot and missing their shoes because they lost them when they fled from the deadly blaze. Although it can be very sad to meet people at what might be the worst time of their lives, seeing how the Red Cross helps them is very rewarding.
Nivia is a full-time Howard U. student, content creator, Girl Boss, and sickle cell advocate. On her best days she finds time to get it all done while receiving her treatment!
Propped up on a reclining hospital bed, tubes are sending her blood through a machine running nearby. The staff tending to her treatment are laughing with her as she tries to hold still while also chatting in FaceTime with colleagues about a documentary she is helping create about sickle cell. This is Nivia Charles, full-time university student, public speaker, campaign model and social media content creator, and future real estate developer. This 28-year-old woman has a lot going on…and she is also managing an excruciating condition, sickle cell disease.
“Things can be challenging and can feel impossible,” says Nivia when reflecting on life with sickle cell. “But it’s something I live with and even thrive with…I can’t be 100 percent positive all the time but I can be optimistic more often than not.”
Calvanay Nunley is proud to call herself a mother and a sickle cell patient advocate
“I have really depended on blood transfusions my whole life,” says Calvanay Nunley. “If we didn’t have donors, I don’t know where I would be.”
Calvanay has relied on donors since she began receiving blood transfusions at the age of five. Blood transfusions are an important part of her treatment for sickle cell disease, the most common genetic blood disorder in the U.S. Sickle cell disease distorts soft and round red blood cells and turns them hard and crescent shaped. As a result, blood has difficulty flowing smoothly and carrying oxygen to the rest of the body, which may lead to severe pain, tissue and organ damage, anemia, and even strokes.
Without regular red blood cell exchanges every three weeks – known as apheresis – Calvanay might not be able to call herself a mother, nurse, children’s camp director, non-profit founder and sickle cell patient advocate. “I wear many hats,” she says.
Lives Saved in the Parking Lot: Red Cross Donates Shuttle Carts to Care for Local Veterans
“I truly love the American Red Cross and all of the work they do for our community, but especially the way they serve veterans through the Service to the Armed Forces.” – Mary Golden, VA Central California Health Care System
In a powerful show of unity and commitment to serving veterans, the American Red Cross and the VA Central California Health Care System have joined forces to support America’s heroes.
For over 140 years, the Red Cross has cared for the humanitarian needs of the U.S. military community through every phase of duty, both at home and around the world. Locally, this mission continues through a long-standing partnership with the VA Central California Health Care System, providing comfort and care to veterans, families and their caregivers.
As part of this ongoing collaboration, the Red Cross recently donated four shuttle carts to the VA Hospital in Fresno. These carts will help provide safe transportation for veteran patients and their families from parking areas to the hospital entrance, especially critical during the Central Valley’s extreme summer heat, which poses additional health risks to vulnerable patients.
“These carts truly will save lives in this parking lot thanks to this beautiful donation from the American Red Cross Service to the Armed Forces.” – Mary Golden, VA Central California Health Care System
Lori Wilson, Executive director of the American Red Cross Central Valley Chapter, and Mary Golden Chief, Center for Development and Civic Engagement (CDCE) at VA Central California Health Care System
“This is so huge for us, and especially our veterans receiving care at our VA. We want them to know when they come on campus that they are safe. We will take care of them, we respect them and we honor them,” said Mary Golden. “By providing this transportation with these new, beautiful carts that hold six veterans at a time, it will be able to provide more services for more veterans and get them safely to the building, especially on hot days in the summer. Veterans can become dehydrated, dizzy, stumble or fall, and we just want to prevent that for them and their guests.”
“Our goal is to prevent veteran falls in the parking lot and throughout the facility with our programs in CDC or voluntary service, and part of preventing falls is preventing the injuries that come with them. If a veteran is over 80 years old and breaks a hip, it can drastically shorten their lifespan,” explained Golden. “These carts truly will save lives in this parking lot thanks to this beautiful donation from the American Red Cross Service to the Armed Forces.”
Leaders from the American Red Cross Central Valley and VA Central California Health Care System celebrated the special donation in September 2025.
“We have an amazing partnership with our American Red Cross Service to the Armed Forces, it’s been strong, and they are committed to the veterans we mutually serve and we work together on all manner of veteran care needs. We work together to serve veterans through fires and storms and other natural disasters and emergencies, and here at the hospital, they provide us with dedicated volunteers to run a number of programs, including the American Red Cross Service to the Armed Forces Hospitality Cart. Our partnership is just one of collaboration and trust,” said Golden.
“As a veteran myself, these types of services don’t go unnoticed,” said Jose Molina, Service to the Armed Forces Program manager. Molina was instrumental in supporting the logistics of the donation of the shuttle carts. “I’m proud to have played a small role in the part of the process that allowed for the donation of the carts for my fellow veterans. For the Fresno VA to be doing this for the veterans in this community, it will truly save lives.”
Every day, brave individuals answer the call to serve in the U.S. Armed Forces. From the beginning of their service and throughout their lives, the Red Cross stands by them, offering a continuum of care.
The Red Cross and VA Central California work together year-round to support veterans through emergencies, natural disasters and hospital-based programs to provide non-medical support. Red Cross volunteers play a vital role, from operating the Hospitality Cart to distributing comfort items and cards on special observances and offering connection to ensure veterans are never forgotten.
“I just feel like we’re family now, and we have been for years,” shared Golden. “I truly love the American Red Cross and all of the work they do for our community, but especially the way they serve veterans through the Service to the Armed Forces.”
