Tag Archives: Disaster Response

Red Cross Volunteer Brought Hope and Housing Help to LA Fire Survivors and Others 

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A Red Crosser surveys damage caused by fires in LA 

What happens when you have nowhere to go after a disaster? What if your neighborhood is destroyed, or your home is no longer safe? For those affected by the January 2025 fires in Los Angeles, Calif., the American Red Cross was there to supply safe shelter, food, relief supplies, financial assistance, comfort and a specific service that only Sue Trautman and her team can provide. 

Sue, a Red Cross Northern California Coastal Region volunteer, arrived in LA about a week after the fires devastated communities across the city. She set up shop in the Red Cross offices downtown and got right to work. Sue served on the Shelter Resident Transition Team — a group of volunteers that helps evacuees in shelters create a plan to move into more stable long-term housing. 

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“A Very Different Beast”: Red Cross Volunteer Recalls the Devastation of Los Angeles Wildfires 

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It had been a children’s playground in Altadena, Calif. Now, a melted toy sat upon a melted jungle gym. Scraps of canopy were whipping in the wind. Now, it was just burned wreckage in the wake of the wildfire. Dave Crocker remembers it clearly almost a year later. “It stopped me short,” he says. 

He was in Los Angeles —the place where he was born, had grown up and gone to college. Where wildfires were a fact of life. Dave is an American Red Cross volunteer who has seen the aftermath of numerous wildfires first-hand. But this fire: it had been unusual. 

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Creative Collaboration Between Red Cross and Community Partners Solves Problems in a Disaster Zone 

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Local school bus drivers helped distribute food in Guam after a typhoon

After a massive typhoon hit Guam in 2023, people on the islands were struggling to feed their families. While the American Red Cross had set up a shelter to house people whose homes had been damaged, there were many people in the community who were not staying at the shelter but still needed food and water. Red Cross leaders wondered, how can we get food to the local community, when there are no street signs for navigating and we don’t have a fleet of vehicles here? Bus drivers were the answer! So, the Red Cross worked with the school district in Guam to distribute meals on school buses because the drivers knew the streets well and had transportation available already. 

After some time, Red Cross leadership was considering ending the feeding program in the community, but the volunteers in the field were concerned. They drove around to all the local bodegas and there was “nothing there” on the shelves, says Briana Taylor, Red Cross volunteer. “We went back and said, ‘You can’t stop feeding until we have food in the markets.’ People wouldn’t have had any resources to provide food for their families.” 

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Red Cross Volunteers Mobilize Rapid Shelter Response After San José Blaze

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Red Crosser Rux Muys-Stoian (left) with little Isela and her mother Paris. They were happy to find help at the shelter after a fire forced them out of their home. “The meals are what I am thankful for,” Paris said. Photo by Fernando Elias, American Red Cross 

By Diane St. Denis, Disaster Response Operation director 

On September 25, 2025, the Silicon Valley Red Cross Disaster Action Team responded to a 22-unit apartment fire in San José that displaced more than 70 residents. American Red Cross volunteers arrived on the scene to comfort affected residents, while other Red Cross volunteers, in cooperation with the City of San José, opened a shelter at Camden Community Center, offering families a safe place to rest, have warm meals and snacks and most importantly, connections to Red Cross services to support their recovery journey. 

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From Engineer to Emergency Responder: Neil Katin’s Volunteer Journey

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A Staff Planning and Support Service Associate Feature

Neil went the extra mile to help set up a shelter in the middle of the night

You may have seen American Red Crossers on the news handing out food or welcoming people into disaster shelters. But you may not have seen the countless volunteers working tirelessly behind the scenes of a disaster response. Staff Planning and Support Service Associate Neil Katin is one of those people.

Neil has responded 39 times to disasters, big and small, in-person and virtually, to be the first and last Red Crosser that volunteers speak with during their deployment.

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Seven Decades of Gratitude: An Unforgettable Volunteer Helps After a Fire

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Co-authored by Channa Sweet and Jill Feldon LaNouette


October 20, 1957 newspaper clippings of the 4-alarm fire that took place on Fell St.
Credit: The San Francisco Examiner // Archives

Carol awoke at 2 a.m. to an unimaginable scene unfolding in front of her. She was trapped in a room with smoke burning her nose and flames licking at the door. Unable to leave through her bedroom door, she climbed out her window and escaped from the third floor down an already burning fire escape. With singed hair and bare feet firmly planted on the cold ground, she stood across the street feeling like she was “watching her whole life burn away.”

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