Tag Archives: Disaster Response

Creative Collaboration Between Red Cross and Community Partners Solves Problems in a Disaster Zone 

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Local school bus drivers helped distribute food in Guam after a typhoon

After a massive typhoon hit Guam in 2023, people on the islands were struggling to feed their families. While the American Red Cross had set up a shelter to house people whose homes had been damaged, there were many people in the community who were not staying at the shelter but still needed food and water. Red Cross leaders wondered, how can we get food to the local community, when there are no street signs for navigating and we don’t have a fleet of vehicles here? Bus drivers were the answer! So, the Red Cross worked with the school district in Guam to distribute meals on school buses because the drivers knew the streets well and had transportation available already. 

After some time, Red Cross leadership was considering ending the feeding program in the community, but the volunteers in the field were concerned. They drove around to all the local bodegas and there was “nothing there” on the shelves, says Briana Taylor, Red Cross volunteer. “We went back and said, ‘You can’t stop feeding until we have food in the markets.’ People wouldn’t have had any resources to provide food for their families.” 

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Red Cross Volunteers Mobilize Rapid Shelter Response After San José Blaze

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Red Crosser Rux Muys-Stoian (left) with little Isela and her mother Paris. They were happy to find help at the shelter after a fire forced them out of their home. “The meals are what I am thankful for,” Paris said. Photo by Fernando Elias, American Red Cross 

By Diane St. Denis, Disaster Response Operation director 

On September 25, 2025, the Silicon Valley Red Cross Disaster Action Team responded to a 22-unit apartment fire in San José that displaced more than 70 residents. American Red Cross volunteers arrived on the scene to comfort affected residents, while other Red Cross volunteers, in cooperation with the City of San José, opened a shelter at Camden Community Center, offering families a safe place to rest, have warm meals and snacks and most importantly, connections to Red Cross services to support their recovery journey. 

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From Engineer to Emergency Responder: Neil Katin’s Volunteer Journey

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A Staff Planning and Support Service Associate Feature

Neil went the extra mile to help set up a shelter in the middle of the night

You may have seen American Red Crossers on the news handing out food or welcoming people into disaster shelters. But you may not have seen the countless volunteers working tirelessly behind the scenes of a disaster response. Staff Planning and Support Service Associate Neil Katin is one of those people.

Neil has responded 39 times to disasters, big and small, in-person and virtually, to be the first and last Red Crosser that volunteers speak with during their deployment.

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Seven Decades of Gratitude: An Unforgettable Volunteer Helps After a Fire

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Co-authored by Channa Sweet and Jill Feldon LaNouette


October 20, 1957 newspaper clippings of the 4-alarm fire that took place on Fell St.
Credit: The San Francisco Examiner // Archives

Carol awoke at 2 a.m. to an unimaginable scene unfolding in front of her. She was trapped in a room with smoke burning her nose and flames licking at the door. Unable to leave through her bedroom door, she climbed out her window and escaped from the third floor down an already burning fire escape. With singed hair and bare feet firmly planted on the cold ground, she stood across the street feeling like she was “watching her whole life burn away.”

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Hurricane Ian Anniversary: From Highway Patrol to Humanitarian Aid

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American Red Cross volunteer Melody Heilmann

The woman, and many of her neighbors, had been eating only canned food and storing very limited perishables in coolers since a hurricane had hit their homes weeks before, American Red Cross volunteer Melody Heilmann says. She chokes up as she recalls the woman screaming at the top of her lungs with joy when she was told she qualified for financial assistance from the Red Cross, “Oh my god, I can get a refrigerator now!” The woman was one of many people that Melody helped while volunteering for the Red Cross three years ago during Hurricane Ian.

This assignment was one of eight times Melody has responded to a disaster with the Red Cross, including after the wildfires in Chico, Calif. and Lahaina, Hawaii. Arriving just two days after the catastrophic fires in Hawaii, Melody vividly recalls people who arrived at the shelter still covered in soot and missing their shoes because they lost them when they fled from the deadly blaze. Although it can be very sad to meet people at what might be the worst time of their lives, seeing how the Red Cross helps them is very rewarding.

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“I Wanted to Help the Local Community”

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A wildfire deployment shows the Red Cross mission at work on both sides of the border

“I like helping the community and giving back, so when I saw the opportunity to deploy outside the U.S., it grabbed my attention.”

Lucy in a wildfire shelter in Winnipeg.

Lucy Rojas is no stranger to disaster work. The Red Cross veteran, based in Monterey County with the Northern California Coastal region, recently finished a deployment to Canada to assist with the Canadian Red Cross response to the 2025 wildfires. But her initial disaster response was stateside in 2018.

“In 2018, I was deployed to the Parkland shooting; I was an intern at the (Red Cross) Broward County Chapter in Florida when it happened,” she said. The Red Cross was one of many humanitarian organizations that responded to the Feb. 14 mass casualty event at Marjory Stoneman Douglas High School. Seventeen people lost their lives that day. The Red Cross provided on-site support at the Family Assistance Center.

“Then I was deployed to a shelter the Red Cross opened in response to a fire at a local senior living complex. Just as that was wrapping up, the Florida International University pedestrian bridge collapse happened, and I was part of that response. All of this happened within three months.”

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