Tag Archives: Volunteers

Red Cross Volunteers Mobilize Rapid Shelter Response After San José Blaze

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Red Crosser Rux Muys-Stoian (left) with little Isela and her mother Paris. They were happy to find help at the shelter after a fire forced them out of their home. “The meals are what I am thankful for,” Paris said. Photo by Fernando Elias, American Red Cross 

By Diane St. Denis, Disaster Response Operation director 

On September 25, 2025, the Silicon Valley Red Cross Disaster Action Team responded to a 22-unit apartment fire in San José that displaced more than 70 residents. American Red Cross volunteers arrived on the scene to comfort affected residents, while other Red Cross volunteers, in cooperation with the City of San José, opened a shelter at Camden Community Center, offering families a safe place to rest, have warm meals and snacks and most importantly, connections to Red Cross services to support their recovery journey. 

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From Engineer to Emergency Responder: Neil Katin’s Volunteer Journey

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A Staff Planning and Support Service Associate Feature

Neil went the extra mile to help set up a shelter in the middle of the night

You may have seen American Red Crossers on the news handing out food or welcoming people into disaster shelters. But you may not have seen the countless volunteers working tirelessly behind the scenes of a disaster response. Staff Planning and Support Service Associate Neil Katin is one of those people.

Neil has responded 39 times to disasters, big and small, in-person and virtually, to be the first and last Red Crosser that volunteers speak with during their deployment.

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Hurricane Ian Anniversary: From Highway Patrol to Humanitarian Aid

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American Red Cross volunteer Melody Heilmann

The woman, and many of her neighbors, had been eating only canned food and storing very limited perishables in coolers since a hurricane had hit their homes weeks before, American Red Cross volunteer Melody Heilmann says. She chokes up as she recalls the woman screaming at the top of her lungs with joy when she was told she qualified for financial assistance from the Red Cross, “Oh my god, I can get a refrigerator now!” The woman was one of many people that Melody helped while volunteering for the Red Cross three years ago during Hurricane Ian.

This assignment was one of eight times Melody has responded to a disaster with the Red Cross, including after the wildfires in Chico, Calif. and Lahaina, Hawaii. Arriving just two days after the catastrophic fires in Hawaii, Melody vividly recalls people who arrived at the shelter still covered in soot and missing their shoes because they lost them when they fled from the deadly blaze. Although it can be very sad to meet people at what might be the worst time of their lives, seeing how the Red Cross helps them is very rewarding.

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2025 Chapter Focused Volunteer Awards

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Each year, our chapter proudly honors two extraordinary individuals whose dedication and service embody the very heart of the American Red Cross mission. The Volunteer of the Year Award is presented to a volunteer who has made a significant impact over the past year—contributing meaningfully to our operations, programs, and services while exemplifying the true spirit of volunteerism. The Clara Barton Honor Award for Meritorious Leadership, our chapter’s highest, once-in-a-lifetime recognition, celebrates a volunteer whose sustained leadership and collaborative spirit over many years have helped shape and strengthen our ability to serve the community. Join us in celebrating this year’s remarkable honorees.

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One Trauma, Several Big Hearts, and an Unforgettable Outcome

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Midday Sunday, on Presidents’ Day weekend, 2025, anyone driving along I-880 near Oakland, Calif.’s Laney College would have seen a large black plume of smoke dangerously close to the freeway, billowing towards Lake Merritt. An RV fire had erupted on that dry but overcast day, its flames marking the beginning of an unusual reunification story involving at least two organizations, some very dedicated people, and a cat.

Marsha sleeping soundly under the care of her “good samaritan”

Found After Flames

A day or two after the smoke cleared, “a good samaritan,” as Red Cross Northern California Coastal Region volunteer Jessica Shobar recently said, “found a lost kitty in San Leandro…hiding under a car, badly burned, and covered in soot.” Though the kitty’s wounds were substantial—with blackened and singed paws, face, and body—she was alive. And though the distance from the fire was exceptional and the kitty didn’t have a microchip, her luck would later be viewed as extraordinary because the good samaritan and San Leandro’s Animal Control coaxed her into a carrier and took her to a local clinic. This was especially fortunate because if she’d been found in Oakland, she might have been sent to a shelter and never would have landed where the key ingredients for reunification were available.

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On Being a Shelter Volunteer: My First Deployment Experience 

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Volunteer Disaster Supervisor Jerome Thierry (center) has been involved with the American Red Cross since he was a child in Los Angeles in 1977. Given his experience, he supports newer volunteers like Jill Feldon (left) and Keturah Fenicle (right) as shelter team leader. 

It’s true: you will meet some amazing people, you will have “a-ha” moments that will stick with you for the rest of your life, your adrenaline will soar, you will learn a ton and you’ll face long stretches of tedium punctuated by a flurry of activity. 

All these moments are yours to experience if you respond to a disaster as an American Red Cross volunteer.  

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