‘This One Really Hit Me’ — A Volunteer Story
Written by Patricia Friedman

American Red Cross Volunteer, Anne Johnson, calls Fairbanks, Alaska home, but this year, she has found herself all around California – virtually that is. Anne is a recovery casework volunteer and spends her days calling people impacted by wildfires to offer Red Cross support services. In addition to resources, Anne also spends long hours on the phone, offering one invaluable service: connection.
“I was nervous about virtual deployment,” Anne says. “How do you offer something long distance from Alaska?” Yet, she quickly figured it out. With the COVID-19 pandemic keeping people apart, Anne realized that people desired a personal connection and to be heard. Something struck her during a recent conversation with a Red Cross client. “This one really hit me,” Anne said, and she knew she had to do something more.
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