Human connection: the heart of the Red Cross

In 1991, during the Oakland Hills Fire, Jane Jennings had her first interaction with the American Red Cross. “They were running shelters for the county, and as a county worker, I was asked to be involved in the shelter. [My experience] convinced me that when I retired, I wanted to go back with the Red Cross,” says Jennings. Now, almost thirty years later, Jennings has won the Red Cross’s highest volunteer award, the Clara Barton Meritorious Leadership Award.
After retiring from a career filled with case management as a Probation Officer, Jennings found a natural transition, pivoting into a caseworker under the Disaster Action Team (DAT) for the Red Cross. “Now it’s called recovery,” explains Jennings, “but the normal casework is following up on DAT calls. DAT goes out, gives immediate assistance, and within the next day, casework starts following up with the client and writing referrals and assistance…it takes training and developing a comfort level. It’s not a job that’s impossible to do; it’s just, is that the role you’re comfortable doing?” Luckily for the Red Cross, it is a job Jennings has been comfortable performing for twenty years.
Read more



